Refund policy

  • Cancellation: Orders may be cancelled by the User within 2 hours of placement, provided the Order has not been shipped. Once shipped, cancellation requests cannot be processed.

  • Exchange Policy

  • Exchange only for manufacturing defects

  • 360° uncut opening video is mandatory

  • The video must start before opening the parcel

  • No video = No exchange

  • Refunds: Approved refunds will be credited to the original payment method within [7–10 business days] of the returned item passing quality inspection. Shipping charges (if any) are typically non-refundable unless the return is due to a defect or error on our part.

  • Damaged/Defective Products: If you receive a damaged, defective, or incorrect Product, please contact us within [48 hours] of delivery with photos/video of the issue for a replacement or refund.